FAQ
The questions we hear most.
If yours isn't here, call or message us. We're glad to walk you through it.
We use effective, considerate products and can go fragrance-free or greener on request. Tell us about allergies, pets, or sensitive surfaces and we'll adjust before we start.
No. Most clients give us secure access with a key, code, or lockbox and go about their day. We treat your access details with real care and confirm arrival and completion.
However you're comfortable: a code, a lockbox, a doorman, or letting us in each visit. We keep access details private and tied only to your account.
Our team is vetted and trusted. Just ask and we're glad to confirm our current coverage and vetting specifics in writing before your first visit.
Tell us within 24 hours and we'll come back to make it right. We'd rather fix it than have you settle.
Just message us. Reschedule or skip with reasonable notice and there's no fee. Your price and slot stay yours.
We don't do exterior or high-ladder work, mold remediation, pest control, or moving heavy furniture. If something's outside our scope, we'll tell you honestly and point you the right way.
A few days is plenty for most visits; weekends and move dates fill faster, so earlier is better. Recurring clients keep a standing slot.